Emergency Telecommunicator Certification Practice Exam

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Study for the Emergency Telecommunicator Certification Exam. Use flashcards and multiple choice questions to familiarize yourself with key concepts. Hints and explanations available for each question to help you succeed!

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When employing the repetitive persistence technique, how should a calltaker respond?

With silence to gauge the caller's reaction
By changing the tone of voice for clarity
By repeating a statement verbatim using a firm but caring tone
By summarizing what the caller has said

The correct answer is: By repeating a statement verbatim using a firm but caring tone

The repetitive persistence technique involves the calltaker repeating a statement verbatim in a firm but caring tone to emphasize the importance of the information being communicated. This method is particularly useful in situations where the caller may be distressed, confused, or resistant to following instructions. By maintaining a firm tone, the calltaker ensures that their message is clear and authoritative, while the caring aspect helps to establish rapport and reassure the caller. Repeating information verbatim reinforces understanding and encourages the caller to engage with the message. This approach is crucial in emergency situations where clarity and compliance are vital for the safety of all involved. The technique not only helps to clarify the instructions but also emphasizes that the calltaker is attentive and invested in the caller's situation.